Shawn believes the only way to build a sustainable and thriving business is to put people FIRST!
As an Experience Evangelist and Experience Ecosystem™ designer, Shawn unapologetically challenges leaders to blow up outdated, siloed systems and rebuild them with an aligned, human-first approach. This includes aligning customer and employee experience with a healthy dose of leadership development, cultural transformation, and marketplace awareness. In 2023, Shawn was named one of the Top 30 CX Influencers to follow.
After spending time as the Chief Experience and Transformation Officer for Healthways, the Chief Innovation Officer at Xavier University, and six years as an Imagineer for The Walt Disney Company and Disney Cruise Line, he launched MOFI. Just this year, Shawn served as the CEO of OFFOR Health, an in-office anesthesia company who reimagines outdated healthcare models to accelerate access to care.